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01. INTRODUCTION ABOUT HOSPITALITY INDUSTRY

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  Hospitality Industry Hospitality industry is a vast sector which includes economical activities that directly or indirectly contribute or depend on travel, tourism and hospitality. This industry is a multifaceted sector which includes food & beverage services, event planning, tourism, entertainment etc. From luxurious hotels and resorts to cozy bed and breakfasts, from fine dining restaurants to fast-food chains, the hospitality industry plays a crucial role in providing experiences and services that enhance people's lives.    The hospitality industry focus on the customer satisfaction and creating memories for the guests. Hospitality industry is inherently people-centric, relying heavily on skilled professionals who excel in customer service, communication, and problem-solving. From front-line staff such as hotel receptionists and restaurant servers to managers, chefs, and event planners, every role within the industry plays a crucial part in delivering exceptional...

02. EMPLOYEE TURNOVER IN HOSPITATILY INDUSTRY

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  What is employee turnover? Employee turnover is the rate which employee leave a company and replaced by new hires. Employee turnover can affect for the organization in a negative way. Employee turnover will cover all the leavers, voluntary and involuntary. Employee turnover includes resignations, retirements, or redundant. And turnover rate can be calculate more specific breakdown as redundancy related turnover and resignation level turnover.  The organizations have to bear a considerable amount of cost when replacing the staff or the replacements. Replacing employee is expensive when compared to retaining employees.  Employee turnover has been defined by Price (1977) as the movement of members across the boundary of an organization. As Mobley (1982) defined that turnover is the voluntary cessation of membership in an organization by an individual who receives monetary compensation for participating in that organization. Employee turnover is a crucial metric which measu...

03. HOW CAN WE MOTIVATE EMPLOYEES ? WHAT ARE THEIR NEEDS?

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How can we minimize the employee turnover? The hospitality business may reduce staff turnover by implementing various tactics that enhance job satisfaction, engagement, and retention.  In the current globalized and liberalized corporate environment, personnel are turning into a company's competitive asset. Even with mediocre staff, a company can function, but exceptional staff can take an ordinary company to new heights. Likewise, unsatisfactory workers can lead to flourishing  corporate empires to crumble. Retaining quality staff and fostering employee loyalty become more crucial and challenging in a competitive labor market. These days, finding the appropriate people for a job might be extremely difficult. There are many theories which are related for the motivation and these theories can applicable for the organizations to motivate the employees to reduce the employee turnover.  Managers and officers must be highly motivated in order to understand why employees behave ...

04. HOW TO INCREASE JOB SATISFATION & IMPORTACE OF JOB SATISFACTION

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Job Satisfaction Factors   Salary- Salary defines as the monetary benefit given to the employees by the employer. Employees mostly work with the expectation of rewards from the company. Employees look forward to sufficient payment for their work. Other than the main salary employees get other benefits such as overtime payments, bonuses, incentives, and other allowances as monitory payments. Payments need for humans to sustain a living and from sufficient payments employees feel satisfied. When employees work for a long time for the same organization, they expect more monetary benefits, including salary for their work. Therefore, salary can be determined as a first-rank factor that is considered a job satisfaction element (Kapur, 2018). Promotion- According to Danish and Munir (2012) promotion can be identified as a shift from an existing job to a higher position with an increment of benefits. The movement of the employee becomes upward in the organization hierarchy. After entering ...