01. INTRODUCTION ABOUT HOSPITALITY INDUSTRY
Hospitality Industry Hospitality industry is a vast sector which includes economical activities that directly or indirectly contribute or depend on travel, tourism and hospitality. This industry is a multifaceted sector which includes food & beverage services, event planning, tourism, entertainment etc. From luxurious hotels and resorts to cozy bed and breakfasts, from fine dining restaurants to fast-food chains, the hospitality industry plays a crucial role in providing experiences and services that enhance people's lives. The hospitality industry focus on the customer satisfaction and creating memories for the guests. Hospitality industry is inherently people-centric, relying heavily on skilled professionals who excel in customer service, communication, and problem-solving. From front-line staff such as hotel receptionists and restaurant servers to managers, chefs, and event planners, every role within the industry plays a crucial part in delivering exceptional...