01. INTRODUCTION ABOUT HOSPITALITY INDUSTRY

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 Hospitality Industry

Hospitality industry is a vast sector which includes economical activities that directly or indirectly contribute or depend on travel, tourism and hospitality. This industry is a multifaceted sector which includes food & beverage services, event planning, tourism, entertainment etc. From luxurious hotels and resorts to cozy bed and breakfasts, from fine dining restaurants to fast-food chains, the hospitality industry plays a crucial role in providing experiences and services that enhance people's lives. 

 

The hospitality industry focus on the customer satisfaction and creating memories for the guests. Hospitality industry is inherently people-centric, relying heavily on skilled professionals who excel in customer service, communication, and problem-solving. From front-line staff such as hotel receptionists and restaurant servers to managers, chefs, and event planners, every role within the industry plays a crucial part in delivering exceptional experiences to guests.


Hospitality industry is a part of larger enterprise know as the travel and tourism industry. There are many countries in the world which involve in hospitality industry. Such as France, Italy, Spain, Australia, United Kingdom, Japan, United Arab Emirates, Thailand, Indonesia, Maldives, Sri Lanka  etc. Hospitality industry is one of the largest income generator for the countries. According to the Hospitality Global Market Report by Research and Markets, the global hospitality market is expected to reach $5.816 billion in 2027. (Barten and Barten, 2023)


There are different management type in hospitality industry.

• Restaurant Management

• Travel Management 

• Hotel Management 


These days, tourism contributes significantly to economic growth and plays a big part in the economy. In order to satisfy the requirements of tourists, offers an array of services, including accommodation, dining, and transportation. Depending on the reasons behind the visitors, leisure, entertainment, and other services are offered. Out of all these services, accommodation is a necessary component of tourism since without it, individuals traveling from their home to a vacation destination would not be considered tourists. Meeting the needs for food, drink, and entertainment both inside and outside of their hospitality facilities is part of accommodation. These services are aimed at meeting the needs of tourists’ recreation and food, as well as the specific nutrition and recreational services that form the hospitality industry (Minciu, 2001,p.261)


When considering about the hospitality industry there are variety of job opportunities for the candidates who are willing to have a experience in fast moving industry. Job market in the hospitality industry is open for locals and expatriates. In this industry the benefits which offers to the employees have a competitive advantage when comparing to the other industries. Competitive salary packages, accommodation, meal, uniforms, laundry facilities, insurances, entertainment, reputation, career development, flexible vacation plans, profit sharing, rest and relaxation, tips and bonuses, more customer interaction, job security, incentive programs, worker compensation, paid training and development opportunities, mental health coverage are some of the main benefits that an employee can gain from this industry. In this industry the candidates have considerable amount of job opportunities and in the other hand the employee turnover is also high. 



References

  • Dhm, B. (n.d.). Introduction to Front Office. [online] Available at: https://www.uou.ac.in/sites/default/files/slm/DHA-101.pdf.
  • Ehl.edu. (2024). What is hospitality? What is international hotel management? [online] Available at: https://www.ehl.edu/en/what-is-hospitality [Accessed 12 Apr. 2024].
  • Walker, J.R., 2021. Introduction to hospitality. Pearson.
  • Angelo, R.M. and Vladimir, A.N., 1991. Hospitality today: an introduction. Hospitality today: an introduction.

  • Ionel, M. (2016). Hospitality Industry. [online] Available at: https://stec.univ-ovidius.ro/html/anale/ENG/2016/2016-I-full/Section-III/12.Ionel_Marian.pdf.


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Comments

  1. Meeran WejhiApril 12, 2024 at 11:36 AM

    This blog post eloquently highlights the multifaceted nature and significant impact of the hospitality industry on global economies and experiences (Barten and Barten, 2023). From opulent resorts to charming bed and breakfasts, the industry continuously adapts to meet the diverse needs of travelers (Barten and Barten, 2023).

    ReplyDelete
    Replies
    1. Sheron KingsleyApril 12, 2024 at 11:35 PM

      Thank you for your thoughtful comment. Indeed, the hospitality industry is a dynamic force shaping global economies and travel experiences. As you mentioned, Barten and Barten (2023) extensively discuss the diverse landscape of this industry, from luxurious resorts to cozy bed and breakfasts. Their research underscores the adaptability of hospitality businesses in catering to the ever-changing needs and preferences of travelers.

      Furthermore, Barten and Barten's (2023) insights align with recent trends in the hospitality sector, where personalized experiences and unique accommodations have become increasingly sought after by discerning travelers. By embracing innovation and customer-centric approaches, hospitality businesses can thrive in an evolving marketplace while enhancing guest satisfaction.

      Delete
  2. Supun TharakaApril 12, 2024 at 1:12 PM

    The emphasis on customer satisfaction and the creation of memorable experiences underscores the industry's people-centric ethos, where skilled professionals from receptionists to chefs play pivotal roles (Barten and Barten, 2023).

    ReplyDelete
    Replies
    1. Sheron KingsleyApril 12, 2024 at 11:44 PM

      Thank you for highlighting the significance of customer satisfaction and the creation of memorable experiences in the hospitality industry. Indeed, as emphasized by Barten and Barten (2023), this industry thrives on a people-centric ethos, where every member of the team, from receptionists to chefs, plays a crucial role in shaping guests' experiences.

      In today's competitive landscape, providing exceptional service has become paramount, and it's heartening to see researchers like Barten and Barten shedding light on the pivotal roles played by skilled professionals across various departments (Barten & Barten, 2023).

      At our establishment, we firmly believe in nurturing talent and empowering our staff to deliver unparalleled experiences to our guests. Whether it's the warm welcome from our receptionists or the culinary delights crafted by our chefs, each interaction contributes to the overall satisfaction of our patrons.

      We're committed to upholding these standards of excellence and continually seek to innovate and elevate our services to exceed expectations. Your acknowledgment of the importance of these efforts further inspires us to strive for excellence in every aspect of our operations.

      Delete
  3. Samudra KaushalyaApril 13, 2024 at 2:54 AM

    Agreed, the industry's enticing benefits, such as competitive salaries and comprehensive perks ranging from career development to mental health coverage, attract a wide array of talent (Barten and Barten, 2023). However, the high turnover rate serves as a reminder of the demanding yet rewarding nature of this field, where adaptability and passion are paramount (Barten and Barten, 2023).

    ReplyDelete
    Replies
    1. Sheron KingsleyApril 13, 2024 at 3:11 AM

      Thank you Samudra for sharing your insights! I wholeheartedly agree that the allure of the industry's benefits, as highlighted by Barten and Barten (2023), plays a significant role in attracting diverse talent. The competitive salaries and comprehensive perks, including crucial aspects like career development and mental health coverage, undoubtedly make it an enticing field to explore.

      Moreover, your mention of the high turnover rate underscores the dynamic and demanding nature of our industry. As noted by Barten and Barten (2023), this turnover serves as a reminder of the challenges inherent in our field. It emphasizes the importance of adaptability and passion in navigating the ever-evolving landscape of our profession.

      Delete

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